ASSESS
We stand behind our belief that understanding your business is the foundation of delivering exceptional IT services. Our approach combines a thorough initial assessment with ongoing evaluation measures ensuing your technology always aligns with your goals.
Following up on our discovery call …
Initial Client Assessment
From our first consultation, we take time to understand your business model, challenges, and IT environment. Our process includes
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Discovery Meeting: We discuss your business objectives, pain points, and expectations.
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Infrastructure Review: We assess your hardware, software, networks, and security protocols to identify vulnerabilities and opportunities.
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Tailored Solutions: Based on our findings, we design a customised IT roadmap that may include upgrades, migrations, and support plans.
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Proposal & Onboarding: We preset a clear service proposal with SLA’s, pricing and timelines followed by a structured onboarding process.
Ongoing Client Evaluations
Our commitment doesn’t end after onboarding. We continuously monitor and support your IT environment keeping it secure, efficient, and aligned with your evolve needs.
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Quarterly Reviews: We meet regularly to review performance, address new priorities and new pain points to adjust services as needed.
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Documentation Updates: we maintain detailed records of your systems, backups, maintenance schedules, workflow and assist lists ensuring transparency and readiness.
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Client Portal Access: Access is available 24/7 to service history and support tickets through our secure portal.
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Training & Support: We provide ongoing training for your staff and proactive support to minimise disruption.
