Take IT off your to-do list.
Managed IT for Sydney businesses from 10 to 200 seats. One fixed monthly fee, a service-level agreement, and a local team that answers the phone.
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Rated 5 on Google
✓ Microsoft CSP & Apple Authorised Reseller
About Sterling IT ›
What managed IT is, and what’s included
Managed IT means we look after your systems continuously rather than waiting for something to break. Monitoring, patching, backup checks and reporting all run in the background for a predictable monthly fee.
The alternative is break/fix: we attend when you call and bill for the work done. That costs less in a quiet month and a great deal more in a bad one, because nobody was watching.
What is unmanaged IT really costing you?
IT problems rarely arrive as one dramatic outage. The cost accumulates quietly.
Someone waits twenty minutes for a file to open. Someone else spends an hour trying to fix it themselves. The same fault interrupts the same team every week. A project slips because the hardware was ordered late.
On their own these look minor. Across a business they become lost hours, frustrated staff and a growing backlog of things nobody owns.
Our job is not only to close tickets. It is to find what keeps causing them and tell you what needs to change.
Leave IT to the professionals and let your team focus on what they do best
Sterling IT keeps it simple
Choose how much risk you want to carry. After a site visit we will tell you honestly which one fits.
Break Fix
No contract, no SLA, reactive only. You call, we attend, you pay for the work done.
- —Pay per job, nothing ongoing
- —No reporting, monitoring or patching
- —Monitoring your network stays entirely your responsibility
- —No monthly costs
- —No SLA
Essentials
Most chosen
The core of managed services, and what most of our clients run on.
- ✓Service-level agreement and reporting
- ✓Dedicated Primary & Secondary Technicians, so you know who you are dealing with
- ✓Patch management, Microsoft and third party management
- ✓Backup monitoring
- ✓Regular review meetings
- ✓Reduced rates on anything outside the plan, billed per minute with no minimum and no callout fee for on-site
Professional
Complete managed services on a fixed monthly fee. All you can eat.
- ✓Everything in Essentials
- ✓Fixed monthly fee, all support included
- ✓On-site attendance included
- ✓Only additional charges are project work and add-ons or removals
Terms and conditions apply. Agreements run 12 months and renew each 12 months.
How managed services help
What changes in the first few months on a plan.
Fewer interruptions
Recurring faults get fixed at the cause rather than reopened every fortnight.
Predictable costs
One monthly figure you can budget, instead of invoices that arrive after the bad week.
Better security posture
Patching, endpoint protection and backup verification happen on a schedule, not when someone remembers.
Your team freed up
Whoever has been the accidental IT person gets their actual job back.
A documented environment
Assets, licences and configuration written down, so nothing depends on one person’s memory.
Advice before you spend
Regular reviews on what to replace, what to keep and what can wait another year.
What working with us looks like
We do not simply take over the helpdesk. We learn the business first, then build the plan.
Free site visit
We come out, look at what you actually have and hear what keeps going wrong.
Written recommendation
The plan we think fits, what it covers, what it does not, and the monthly cost.
Onboarding
Documentation, monitoring and backups in place, with the known problems cleared.
Steady state
Reporting, review meetings and a roadmap for what to do next year.
How much does it cost?
No two businesses are the same, so we price on your seat count, your systems and the level of cover you choose. What we will not do is quote before we have seen the environment.
The agreement sets out what is included, so there are no surprise invoices, and it scales as you add or remove people.
Why Sterling IT
Old-fashioned service with current technology behind it. We are accredited with the vendors we deploy, so escalation goes somewhere real.
Speak with the Sterling IT team
We work with businesses from 10 to 200 seats across Sydney. Tell us what is going wrong and we will tell you whether we can help.
