Our assessment process ensures your IT is not just functional – it’s strategic.
Infrastructure Diagnostics – New Clients
Sterling IT begin with a comprehensive infrastructure audit which includes:
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Hardware Assessment: detailed reviews of servers, workstations, mobile devices, and network devices.
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Software Assessment: installed applications & current software overview.
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Security & Compliance Review: evaluation of backup systems, antivirus measures, patch management, and user access controls.
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Performance Checks: utilising our monitoring platforms we analyse system uptime, latency, and resource usage to detect bottlenecks or vulnerabilities.
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Documentation & Reporting: Reports are compiled detailing findings, risks, and recommendations – based on our SLA driven support plans.
This diagnostic process allows us to tailor a Managed IT Services Plan that best fits your business size, budget, and operational needs.
TAILORED SOLUTIONS ALIGNED TO YOUR BUSINESS NEEDS
Ongoing Diagnostics – Existing Clients
Our commitment to your success doesn’t stop, Sterling IT provides continuous infrastructure evaluation through:
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24/7 Monitoring: we proactively track systems health, performance, and security, acting to resolve issues before they impact your business.
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Monthly & Quarterly Reviews: Regular meetings enable infrastructure discussions, review of service metrics, and discuss ongoing needs and changes.
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Patch & Backup Management: Sterling IT ensure systems are up-to-date and protected with daily backup monitoring and monthly server testing.
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Client Portal Access: You can view real-time ticket history and access technician
history.
This ongoing evaluation ensures your IT environment evolves with your business.
Strategic Planning & Roadmap
Empowering your business with technology that evolves with you.
At Sterling IT, we go beyond break-fix support. Our strategic planning and roadmap services align your IT infrastructure with your business goals – this ensures every technology decision supports growth, efficiency and long-term success.
What We Deliver
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Business-Aligned IT Strategy: we begin by understanding your business objectives, operational challenges, and future objectives. From this we create not just a reactive – but proactive and scalable strategy.
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Infrastructure Assessment & Benchmarking: Our team conduct comprehensive reviews of your current systems, identifying vulnerabilities and performance gaps and highlighting improvement opportunities.
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Custom Roadmap: Based on goals and findings, we develop a tailored solutions roadmap outlining short-term priorities and long-term priorities. This includes timelines and measurable outcomes.
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Ongoing Review & Optimisation: Strategic planning isn’t a one-time event. We scheduled regular reviews to assess progress and adapt to changing needs.
