Privacy Policy

 

Sterling IT Privacy Policy

Effective Date: 24th October 2025

Sterling IT Pty Ltd (“Sterling IT”, “we”, “us”, or “our”) is committed to protecting your privacy and handling your personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

1. What Information We Collect

We may collect and hold personal information that is necessary for us to provide our services and operate our business. This may include:

  • Full name, contact details (email, phone, address)
  • Business and billing information
  • Technical data such as IP addresses, device identifiers, and usage logs
  • Information related to software licences, subscriptions, and service usage
  • Credit and payment details
  • Communications with us (emails, support tickets, phone calls)

2. How We Collect Information

We collect personal information through:

  • Direct interactions (e.g. when you contact us, request a quote, or purchase services)
  • Online forms and website interactions
  • Email and phone communications
  • Third-party providers (e.g. software vendors, payment processors)
  • Publicly available sources or referrals

3. How We Use Your Information

We use your personal information to:

  • Provide, manage, and improve our IT services and support
  • Process transactions, invoices, and payments
  • Facilitate third-party software licensing and subscriptions
  • Communicate with you about service updates, offers, and technical support
  • Comply with legal and regulatory obligations
  • Manage internal operations, including record keeping and risk management

4. Disclosure of Personal Information

We may disclose your personal information to:

  • Third-party service providers, vendors, and software licensors (e.g. Microsoft, QuickBooks) for the purpose of provisioning licences, subscriptions, and support
  • Payment processors and financial institutions
  • Legal, accounting, and professional advisers
  • Government agencies or regulators where required by law
  • Potential buyers or investors in the event of a business sale, merger, or acquisition

We take reasonable steps to ensure that third parties handle your information in accordance with applicable privacy laws and this policy.

5. Sale or Transfer of Business

If Sterling IT is involved in a merger, acquisition, or sale of all or part of its business, your personal information may be transferred to the acquiring entity as part of the transaction. We will take reasonable steps to ensure that the acquiring party upholds the commitments of this Privacy Policy or provides equivalent protections.

6. Data Security

We take reasonable precautions to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. These measures include:

  • Secure data storage and encryption
  • Access controls and authentication
  • Staff training and confidentiality agreements
  • Regular security reviews and updates

7. Access and Correction

You may request access to the personal information we hold about you and request corrections if you believe it is inaccurate, incomplete, or out of date. To do so, please contact us using the details below. We will respond within a reasonable timeframe.

8. Retention of Personal Information

We retain personal information for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. When no longer required, we securely destroy or de-identify the information.

9. Privacy Policy Complaints and Enquiries

If you have any queries or complaints about our Privacy Policy, please contact us:

Sterling IT (Information Technology)
G07, 25 Solent Circuit
PO BOX 7222
NORWEST NSW 2153
Phone: 02 8000 6666
Email: Contact Us

We will investigate your complaint and respond within a reasonable period. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The latest version will always be available on our website. We encourage you to review it periodically.