Sterling IT – Privacy Policy
Last Updated: 16th December 2025
Sterling IT Pty Ltd
ABN: 82 086 695 767
Website: https://sterlingit.com.au
Sterling IT (“we”, “us”, “our”) is committed to maintaining the privacy and security of your Personal Information. This Privacy Policy outlines how we collect, use, disclose, store, and protect your Personal Information in accordance with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (“Privacy Act”).
A copy of the Australian Privacy Principles is available from the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
1. Who We Are
Sterling IT provides information technology services and solutions to Australian businesses.
Our main website is: https://sterlingit.com.au
2. What is Personal Information?
“Personal Information” is information or an opinion that identifies, or could reasonably identify, an individual.
Examples of Personal Information we may collect include:
- Full name
- Postal and physical address
- Email address
- Phone number
- Organisation and role details
- Technical or website usage data (cookies, IP address, analytics data)
3. How We Collect Personal Information
We may collect Personal Information in various ways, including:
- Meetings, consultations and phone calls
- Emails, forms and other correspondence
- Our website (including contact forms, cookies, analytics)
- Your website or publicly available information
- Social media, advertising, and third‑party publications
- Service providers, partners, and referrals
- Third‑party tools (e.g., Mailchimp)
We do not guarantee the privacy practices of third‑party websites or external providers.
4. Why We Collect Personal Information
We collect Personal Information for the following primary purposes:
- To provide our IT services, solutions, and support
- To respond to enquiries or service requests
- To manage client relationships
- To communicate important notices
- For administrative and operational purposes
- For marketing and promotional communications (you can opt out at any time)
We may also use your Personal Information for secondary purposes that are related to the primary purpose and reasonably expected.
Opt-Out Mechanism
You may opt out of marketing and promotional communications at any time by:
- Clicking the “Unsubscribe” link in our email communications; or
- Contacting us via our Contact Us Page
5. Collection from Third Parties
Where practical, we will collect Personal Information directly from you. However, in some circumstances we may receive information from third parties. When this occurs, we will take reasonable steps to ensure you are aware of the information received.
6. Disclosure of Personal Information
We may disclose your Personal Information in the following circumstances:
- To third-party service providers (e.g., email platforms like Mailchimp)
- To suppliers or partners assisting in delivering our services
- Where you have consented to the disclosure
- In connection with a merger, acquisition, or sale of the company
- Where disclosure is required or authorised by law
We do not sell your Personal Information.
7. Children’s Privacy Statement
Sterling IT does not knowingly collect Personal Information from children under 16 years of age.
If you believe a child under 16 has provided Personal Information to us, please contact us immediately using our Privacy Contact Form so we can delete or properly handle the information.
8. Security of Personal Information
We take reasonable steps to safeguard your Personal Information from:
- Misuse
- Loss
- Unauthorised access
- Modification
- Disclosure
When Personal Information is no longer required, we will take reasonable steps to delete, destroy, or de‑identify it. Most information is retained for a minimum of 7 years unless required longer for legal or operational reasons.
9. Access and Correction
You may request access to the Personal Information we hold about you, or request that it be corrected.
Requests must be made in writing via our Contact us Page and select Management
To protect your information, we may require identification before releasing details.
Some information developed by Sterling IT under agreements may be considered intellectual property and may be released at our discretion.
10. Maintaining Accurate Information
We take reasonable steps to ensure the Personal Information we hold is accurate and up to date.
Please notify us if your details change so we can update our records promptly.
11. Changes to This Policy
This Privacy Policy may be updated periodically. The latest version will always be available on our website.
12. Complaints and Enquiries
If you have a question, concern, or complaint about our privacy practices, please contact us using:
Sterling IT (Information Technology)
G07, 25 Solent Circuit
PO Box 7222
Norwest NSW 2153
Phone: 1300 763 699
We will respond to your enquiry as soon as reasonably possible.
