* Callout Fee will cover up to 25Kms from Norwest
** Standard Rates are based on business hours of 8am to 5pm Mon-Fri and excluding public holidays.
Rates between 6am-8am and 5pm-7pm Mon-Fri and excluding Public Holidays or Company EOY Closure are 1.5x Standard Rate
Rates between 7pm and 6am Mon-Fri and excluding Public Holidays or Company EOY Closure are 2x Standard Rate
All work & requests for unmanaged clients is best effort and next best available time with NO SLA (“Service Level Agreement”)
*** Emergency Rate is additional to the rates charges for unmanaged clients & is next best available
After hours Technicians might not always be available, so please ensure any works are scheduled.