Tag: gopro

How to fix Gopro Hero audio sound issues clicking and chopper sound when wifi enabled. Gopro hero 4 silver black problems and issue

How to fix Gopro Hero audio sound issues clicking and chopper sound when wifi enabled. Gopro hero 4 silver black problems and issue

Posted on by Mark Pace

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Do you have a Gopro hero 4 silver or black ripped out if the box and found it has a clicking or chopper sound noise when playing back?
You will find this only happens when wifi is enabled.
I wrote an email to Gopro and responded within 24 hrs suggesting there is a problem as below.


Hi Mark,

Thank you for contacting GoPro and reaching out with your concern. I’m sorry for the trouble you’ve experienced with HERO4 Silver. I can imagine the slight discomforts having these issues arise. I would be more than happy to review this with you.

While I’d love to help troubleshoot your concerns, the helicopter-like noise your camera is emitting is a hardware impairment we’d have to replace. Your camera is currently under warranty and I’d be happy to being the process started to replace your camera. As an added alternative, if you are still within the time frame to exchange your camera from where it was purchased, it may be easier to exchange for a new one. I have zero problem continuing to help you through our warranty, just keep in mind it takes just a tad longer due to mailing processes. Nonetheless, if you’d like to continue replacement via warranty, please reply to this e-mail with the following:

– A photo/scan/screenshot of your original purchase receipt to show that you are within the 1-year warranty period.
– Also reply with your preferred return shipping address, formatted like this:

Name
Phone Number
Address Line 1
Address Line 2
City/Town, State/Province, ZIP/Postal Code
Country

Once we hear back, we’ll be able to provide you with a RMA number (returns authorization) and return instructions.

Our apologies for the inconvenience, but we’ll do our best to resolve the issue as quickly as possible.

Many Thanks,
Lorraine
GoPro Support
gopro.com/support

I decided to take it back to Craig at JBHIFI Castle Hill with some sample videos and email from Gopro. Without hesitation he swapped it out for me. (Thanks Craig, awesome service)

Got home unpacked and tested the replacement and was all good.

I wasn’t going to worry thinking it was firmware but not. It’s hardware so if you have the issue get it fixed under warranty.

Send me a reply/comment if you have any questions.