Category: Technical

How to fix Gopro Hero audio sound issues clicking and chopper sound when wifi enabled. Gopro hero 4 silver black problems and issue

How to fix Gopro Hero audio sound issues clicking and chopper sound when wifi enabled. Gopro hero 4 silver black problems and issue

Posted on by Mark Pace

IMG_0080-0.PNG

Do you have a Gopro hero 4 silver or black ripped out if the box and found it has a clicking or chopper sound noise when playing back?
You will find this only happens when wifi is enabled.
I wrote an email to Gopro and responded within 24 hrs suggesting there is a problem as below.


Hi Mark,

Thank you for contacting GoPro and reaching out with your concern. I’m sorry for the trouble you’ve experienced with HERO4 Silver. I can imagine the slight discomforts having these issues arise. I would be more than happy to review this with you.

While I’d love to help troubleshoot your concerns, the helicopter-like noise your camera is emitting is a hardware impairment we’d have to replace. Your camera is currently under warranty and I’d be happy to being the process started to replace your camera. As an added alternative, if you are still within the time frame to exchange your camera from where it was purchased, it may be easier to exchange for a new one. I have zero problem continuing to help you through our warranty, just keep in mind it takes just a tad longer due to mailing processes. Nonetheless, if you’d like to continue replacement via warranty, please reply to this e-mail with the following:

– A photo/scan/screenshot of your original purchase receipt to show that you are within the 1-year warranty period.
– Also reply with your preferred return shipping address, formatted like this:

Name
Phone Number
Address Line 1
Address Line 2
City/Town, State/Province, ZIP/Postal Code
Country

Once we hear back, we’ll be able to provide you with a RMA number (returns authorization) and return instructions.

Our apologies for the inconvenience, but we’ll do our best to resolve the issue as quickly as possible.

Many Thanks,
Lorraine
GoPro Support
gopro.com/support

I decided to take it back to Craig at JBHIFI Castle Hill with some sample videos and email from Gopro. Without hesitation he swapped it out for me. (Thanks Craig, awesome service)

Got home unpacked and tested the replacement and was all good.

I wasn’t going to worry thinking it was firmware but not. It’s hardware so if you have the issue get it fixed under warranty.

Send me a reply/comment if you have any questions.

How to setup “Out of Office messages” on Outlook Web Access (OWA) on Microsoft Office 365 Portal (user)

Posted on by Mark Pace

holiday-out-of-office-w724

The easiest way for a user to change their Out Of Office or Holiday message can be done through outlook or via the Outlook Web Access from anywhere.

1. Login to Office 365 Portal (https://login.microsoftonline.com) . Use your EMAIL ADDRESS and your LOGIN PASSWORD.

2. Click the Gear icon at the upper-right corner of your mailbox, click Options

3. Click organise email tab, and then go to automatic replied page

Then you can create Out of Office messages with a start time and end time so it turns off and on automatically as well.

Thanks

Mark

How to fix problem Mazda 3 / 6 / CX7 / CX9 and more with handsfree bluetooth and Apple phones iOS 8 problems not calling

Posted on by Mark Pace

Edited 14.3.2015

Finally Apple updated the IOS 8.2 and bluetooth is now working in Mazda Vehicles. If you have another brand tested, please leave in comments. Thank you 

—————————-

If you are the owner of a Mazda and an Apple iPhone, good change you will have issues trying to call with your iPhone and it connecting to the bluetooth. There is a way around this by selecting speaker and when person picks up, select on the phone the bluetooth. DANGEROUS!

Hands-free are suppose to be SAFE and Mazda/Apple have not worked together to keep this safe.

There are hundreds of forums discussing this but it seems that the problem is iOS8 as even with an iPhone 5 with iOS7 there is no issues but as soon as that phone or other phones are upgraded to iOS 8 the problem starts.

After months of frustration and reading forums, we have found the solution (or the answer) on the Mazda website.

Mazda’s response is as follows:

These devices have been tested in accordance with Mazda interoperability standards. Overall device compatibility as well as individual feature operation and functionality is contingent upon the device software version, device operating system, device settings, wireless service provider, and third party applications installed on the device. Individual user results may vary. Mazda Australia and Visteon Corporation are not responsible for software irregularities or hardware issues devices may experience that are outside of our testing scope. As new device software versions become available, test compatibility results may change so please check these results regularly. Last update occurred on 17/12/2014.

Click the link and it will take you to Mazda showing compatibility.

https://www.mazdahandsfree.com/howto-findaphone?language=en-AU

Beware Apple iOS attacks using ‘Masque Attack’ techniques from uncertified apps

Posted on by Mark Pace

Researchers have discovered a technique that may enable attackers to substitute malware for a legitimate app on Apple iOS devices such as iPhones and iPads.

Although the risk of being subjected to a Masque Attack is low, it is another reminder not to download pirated apps or software from untrusted sources. It is also a reminder that Apple products are increasingly being targeted by attackers.

As many people believe you cannot get a virus/trojans/malware on Apple devices (more so on OSX), this is not true and Apple devices, due to their numbers, will and currently are being targeted. Sterling IT use and recommend Webroot and/or Trend Micro Antivirus to protect Apple Mac.

About Masque Attack

A Masque Attack can occur if a user downloads an app from a rogue source such as a link embedded in a phishing email or from an unofficial app site hosting fake ‘uncertified’ apps.

The Masque Attack takes advantage of a weakness in iOS security which can enable malware to be installed.

If a malicious app can be crafted to use the same ‘bundle identifier’ (an ID Apple uses to identify individual apps) as a legitimate app on your phone, Apple will not check its security certificate. It means that a malicious app can replace a legitimate app on your device.

A criminal using the Masque Attack technique will typically disguise their malware as a popular game or program for you to install. Only install via the APP STORE via your device.

Once installed it may be able to steal information from your device such as passwords or internet banking details and send them to a remote server controlled by criminals. Possible impacts include the malware being able to steal logon credentials; access sensitive data; avoid detection and steal Apple IDs and passwords.

Staying safe

  1. Do not download software or apps from untrusted sources. Sticking with Apple’s AppStore helps protect against downloading malicious software
  2. Do not click ‘install’ from pop ups when viewing a web page. Even if it tells you , that you have a virus. Most of these are traps.
    Sterling IT has posted MANY emails recently with relation to this and unfortunately we are still getting clients infected, even with prior warning.
  3. If your iOS device shows an ‘Untrusted App Developer’ alert when you open an app, click on ‘Don’t Trust’ and uninstall the app immediately.
  4. Use security software for all your computer and mobile devices.
  5. Keep your system up-to-date by downloading software updates as they are released.
  6. Do not connect or ‘pair’ your device with untrusted computers.

For FREE advice or any questions regards to this, please contact Sterling IT. You are better asking as prevention is better than cure!!

 

Cryptolocker attack but removed and all data recovered with zero data loss

Posted on by Mark Pace

Attack of one of the worst Trojans around.

Last week, for the very first time, one of Sterling IT’s customers was attacked with Cryptolocker virus.

When we had the alert, and then found client couldn’t access files, we thought it was just a corruption. Upon inspection, most files were renamed with .encrypted at the end and a HTML file explaining to pay a ransom to recover all the emails.

Sterling IT went into Disaster Recovery Mode (SITDR) and we were able to save the client from any data loss (even though EVERY file on 1x user PC plus most shares on the server were affected, as this user was in management and accounts security groups and shares). Using Shadow Protect and our monitoring systems, we were able to lock down the network, recover all files from DR backups and get the client back up and running.

It was first noticed because of Dropbox. As this company uses Dropbox for some business applications, and the infected user also had Dropbox access, ALL FILES were deleted. The only savior was one of the PCs was locally backed up which the files were recovered from there.  (we recommend using private sharing apps with Synology , synocloud,  rather than Dropbox as you have full control and is PRIVATE CLOUD).

How did this all happen?

Simple, opening an email with the Trojan. You might also ask about protection mechanisms we have.

First and foremost, the client recently moved to Microsoft Office 365. We would have thought that Microsoft anti-spam and antivirus would have maybe picked this up as first defense, but obviously didn’t. The second defense was a Fortigate firewall with antivirus scanning – been a great defense in general. And thirdly, antivirus and firewall on desktop.

Even with ALL these defenses, the Trojan still go through.

We have many clients sending us emails daily asking IS THIS SAFE? This is what we are here for, to help and protect our clients. Its FREE and QUICK!

REMEMBER :
PLEASE DO NOT CLICK ON EMAILS YOU DON’T KNOW OR/AND NOT EXPECTING.
IF UNSURE CONTACT STERLING IT.